RojBasket

Privacy Policy

At RojBasket, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our services.

1. Information We Collect

• Personal Information: When you register, make a purchase, or interact with us, we collect your name, email address, phone number, delivery address, and payment information.
• Non-Personal Information: We may collect information about your device, browsing patterns, and location to improve user experience and provide personalized services.

2. How We Use Your Information

• To process and fulfill your orders, including delivery and payment.
• To communicate with you about your orders, promotions, or customer service requests.
• To improve our services, personalize content, and send you targeted marketing communications with your consent.

3. Data Security

• We implement reasonable security measures to protect your personal information. All sensitive data, such as payment information, is encrypted and securely stored.
• Despite our efforts, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

4. Cookies

We use cookies to enhance user experience by storing preferences and tracking user behavior on our platform. You can manage cookies through your browser settings.

5. Third-Party Sharing

We may share your information with third-party service providers who help us process payments, deliver products, or send promotional materials. These third parties are required to use your information only for the purposes outlined in this Privacy Policy.

6. Your Rights

• You have the right to access, correct, or delete your personal information.
• You can opt out of marketing emails at any time by following the unsubscribe link in the email or contacting us directly.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on the platform with the effective date.

9. Contact Us

Refund and Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, please refer to our refund and return policy below.

1. Return Eligibility

• You can return any items that are damaged, defective, or incorrectly delivered within 2 days of receiving your order.
• Items must be unused, unopened, and in their original packaging for a return to be processed.

2. How to Return

• To initiate a return, please contact our customer support team with your order number and the reason for the return.
• We will provide instructions on how to return the items, including any required shipping labels.

3. Refund Process

• Once we receive the returned items, we will inspect them and process the refund.
• Refunds will be credited to your original payment method within 2-3 business days.
• Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

4. Exchanges

We do not offer direct exchanges. If you need a different product or size, please return the original item and place a new order.

Shipping Policy

We aim to provide fast and reliable shipping for all your grocery orders. Below is our shipping policy.

1. Shipping Charges

Shipping charges are calculated based on your location, order weight, and delivery method. Shipping fees will be shown at checkout before payment is processed.

2. Delivery Times

• Orders will be delivered based on the delivery slot selected during checkout .
• Processing occurs according to the selected delivery time slot.

3. Order Processing

Orders are processed after payment confirmation. You will receive an email notification once your order is shipped, along with tracking information.

4. Delivery Issues

• We are not responsible for delays caused by third-party delivery services. If your package is delayed, please contact the delivery carrier directly.
• In case of lost or stolen packages, please contact customer support immediately for assistance.

5. Incorrect Shipping Information

Please ensure that your shipping details are accurate. If there is an error in the address provided, contact us as soon as possible to update the information.

6. International Shipping

We currently offer domestic shipping only. International shipping may be available in the future.